Our international Service Desk is staffed by employees extensively trained on your solution. The representative who answers the phone is trained to answer your questions, thereby eliminating costly downtime waiting for a resolution. Our ongoing performance metrics indicate that more than 95% of all customer questions are resolved by the agent who answers the call.
The Service Desk has experience supporting over 10,000 users in 5 continents (over 100 countries). We regularly offer assistance in Englishand several European key languages such as German, Spanish, Italian and French. Other languages may be supported upon request.