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Electronic Data Capture (EDC)

Running a 24/7 hosted EDC application requires quality employees with knowledge of many technologies and skill sets.

As an experienced EDC service provider ECLINSO offer advanced assistance to clients that require support for a 24/7 global EDC application. We will support your entire environment including your servers, your network infrastructure, your backend databases, and any custom or off-the-shelf applications that you are accessing and to create a custom Service Level Agreement (SLA) specifically drafted towards your needs.

Our automated administration tools and staff expertise allow us to provide a comprehensive approach to managing business-critical hosting environments that include:

  • 24/7 Monitoring and Management
  • 24/7 Multilingual Service Desk with Toll Free number
  • Data Replication Solutions
  • Version Management
  • Performance Management
  • Case Tracking Problem Resolution
  • Vendor Management
  • All related manged IT services such as:
    • production database administration
    • disaster recovery
    • Change Control
    • Capacity Planning
    • Security Management
    • Problem Determination
    • Problem Escalation & Callouts
    • Data Backup & Recovery
    • Batch Job Processing
    • Off-site Tape Rotation